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United Way of Northeast Louisiana partners with Entergy to provide utility bill assistance

United Way of Northeast Louisiana is partnering with Entergy Louisiana to provide utility bill assistance to qualifying Entergy electric customers who reside in the 12-parish service area: Caldwell, East Carroll, Franklin, Jackson, Lincoln, Madison, Morehouse, Ouachita, Richland, Tensas, Union, or West Carroll parishes.

Starting Wednesday, August 17 at 9 a.m., qualifying customers will be able to apply online at for a one-time, $150 credit on their Entergy electric bill on a first-come, first serve basis.

“We’re proud to partner with United Ways throughout Louisiana on this first-of-its-kind program for our customers,” said Phillip May, Entergy Louisiana president and CEO. “We understand the difficulties people are facing and we pride ourselves on being a partner in the communities we serve. Together, we have weathered many storms and our communities deserve the best response we can give them.”

Janet Durden, President of United Way of Northeast Louisiana, says United Way is aware of the struggles many are facing.

“We are pleased to be a partner in helping so many people through Entergy’s assistance program,” said Durden.

Entergy Louisiana customers who qualify for the $150 bill credit will receive information via text, email, and phone calls. If customers suspect a scam, they should call Entergy at 1-800-ENTERGY or visit for more information.

To qualify for the one-time credit, Entergy Louisiana customers must have a total household income of up to 250% of the federal poverty level. Eligibility requirements by household size and income include the household size of with an income of $33,975, household size of two with an income of $45,775, household size of three with an income of $57,575, household size of four with an income of $69,375, household size of five with an income of $81,175, or a household size of six with an income of $92,975.

The following documentation will be required to apply for the one-time credit, a photo ID (driver’s license or state-issued ID, or passport), an income option for each income earner age 18 or older (first page of 2021 tax return(s), 2021 W-2(s), Last paystub(s), or Social Security Administration 1099 or 1042S form(s)),

United Way of Northeast Louisiana encourages those Entergy customers with no computer/phone or with limited technology skills to pursue the following resources for application assistance. People Over age of 65 can visit Caldwell Council on Aging at 307 Main St., Columbia; Madison Council on Aging at 203 S. Elm St., Tallulah; Ouachita Council on Aging at 2407 Ferrand St., Monroe; Tensas Council on Aging (St. Joseph site) at 114 Plank Rd., Saint Joseph; Union Parish Council on Aging at 606 E. Boundary St., Farmerville; or West Carroll Council on Aging at 207 E. Jefferson St., Oak Grove.

People of all ages can visit any local, public library in all 12 parishes served.

For additional details regarding bill assistance or the one-time credit, Entergy Louisiana customers are encouraged to reach out to Entergy at 1-800-ENTERGY or visit